Metro Bank
Designing understandable
banking journeys to help people better manage their money.
INTRODUCTION
When I first joined the Mobile App team at Metro Bank the majority of the projects were three week sprints to redesign small journeys intended as minor fixes; I then moved on to working on longer projects. In order to showcase as much of the work that I did as possible Ive split this case study into two sections. Section 1: Smaller projects & Section 2: 1 large project where I go more in depth in all the research findings and development work.
Ive tried to showcase as much of my work as I can in this case study. The first part of the case study outlines a few smaller projects I worked on and the second part examines a longer project I was part of.
SMALLER PROJECTS SHOWCASE
When I first joined the Mobile App team at Metro Bank the majority of the projects were three week sprints to redesign part of a small journey intended as minor fix on the app; I then moved on to working on longer projects. Ive tried to showcase as much of my work as I can in this case study. The first part of the case study outlines a few smaller projects I worked on and the second part examines a longer project I was part of.
Week 1
Competitive analysis
Data analysis
User Research
Week 2
User stories
User flows
Present findings from research
Week 3
Wireframe
Test
Liaise with UI designer
Below are some of the projects that I ran using the aforementioned process.
Set up a new payee
Redesigning our create new payee journey. feedback from user interviews during the project led to a cool new feature where if the user searched for a payee that they had not yet set up they would have a call to action to jump straight into the setup new payee flow. Below is the finalised journey:
