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Metro Bank

Designing understandable 

banking journeys to help people better manage their money.

 

INTRODUCTION 

When I first joined the Mobile App team at Metro Bank the majority of the projects were three week sprints to redesign small journeys intended as minor fixes; I then moved on to working on longer projects. In order to showcase as much of the work that I did as possible Ive split this case study into two sections. Section 1: Smaller projects & Section 2: 1 large project where I go more in depth in all the research findings and development work.

Ive tried to showcase as much of my work as I can in this case study. The first part of the case study outlines a few smaller projects I worked on and the second part examines a longer project I was part of. 

SMALLER PROJECTS SHOWCASE

When I first joined the Mobile App team at Metro Bank the majority of the projects were three week sprints to redesign part of a small journey intended as minor fix on the app; I then moved on to working on longer projects. Ive tried to showcase as much of my work as I can in this case study. The first part of the case study outlines a few smaller projects I worked on and the second part examines a longer project I was part of. 

Week 1

Competitive analysis

Data analysis

User Research

Week 2

User stories

User flows

Present findings from research

Week 3

Wireframe

Test

Liaise with UI designer 

Below are some of the projects that I ran using the aforementioned process.

Set up a new payee 

Redesigning our create new payee journey. feedback from user interviews during the project led to a cool new feature where if the user searched for a payee that they had not yet set up they would have a call to action to jump straight into the setup new payee flow. Below is the finalised journey:

Pay & transfer page Copy 2.png
payee not found.png

New IA for business & retail banking customers 

 As part of a much larger project which I worked on for three months - A redesign of our applications information architecture. Below is the finalised design solution of the IA

Notifications Centre redesign

When I joined the Metro bank app team 

Notifications overall OFF Current account - 4712 3213 2351 MR Koiren Fawanda Description: Lorem ipsum dolor sit amet consecteur Description: Lorem ipsum dolor sit amet consecteur £0 £100 £500 £50 Transaction amount Transaction type Description: Lorem ipsum dolor sit amet consecteur Telephone banking OFF Online banking OFF Description: Lorem ipsum dolor sit amet consecteur Description: Lorem ipsum dolor sit amet consecteur International transactions OFF NOTIFICATIONS CENTRE
Push Notifications for this card Transactions made abroad Online Telephone Contactless Chip & PIN UK transactions 42% 9:41 AM NOTIFICATIONS My Current Account 80073928 | 82-93-02 | Current account Select what type of transactions you would like to receive notifications for Transaction type £0 Transaction amount Receive notifications for transactions above the amount stated below. £0 £100 £500 £30 Transaction amount